Step 05
Being Matched
When a puppy from an upcoming litter matches your profile preferences, you and other families who are also on the Priority Deposit List will receive a Priority Match alert from us via email and/or text message (depending on your preferences that you have set in your account). These are special announcement alerts available only to families on our Priority List. An alert includes teaser information about a puppy (or puppies) that closely matches your preferences and will be available soon for adoption. To view more details, information about the parent dogs of the litter, the litter siblings, and precious pictures and videos of all the puppies from that litter at about 5-6 weeks old, simply log in to your CD Adoptions Account and click the link for ‘Priority Matches‘.
We ask families that receive these special Priority Match alerts to view the pictures and descriptions and respond quickly. These puppies are matched on a first-come, first-served basis and will only be available to the Priority List for a short time. When you receive an alert, you can log in and immediately see the puppies that match your preferences and simply click the blue “Reserve Now” button to reserve your perfect pup!
We send Priority Match alerts to more families than the number of puppies available in that litter, knowing that it might not be an ideal time for every family to adopt a puppy. You are always welcome to pass on a litter if the timing isn’t best for you or if you want to wait for something different. Unlike almost all other breeders, we don’t “lock” you into a particular litter. If you find that you need to pass on a litter for any reason, we will simply notify you when more puppies fitting your preferences become available.
You may be asking, “Does this mean I won’t be coming to see a litter and picking out my own puppy?” That’s correct. Breeders handle this step in many ways, and we have found our process really does lead to happy puppies with happy families. It’s also one of the reasons we have such a detailed application process. You’ve given us very specific information about what you are looking for and while you’re waiting, our Team has been answering your breed questions and helping you narrow down the best fit for you. We do give you the opportunity to make sure you are happy with the personality and appearance of your puppy on Adoption Day. We want to be fair and provide each family an equal opportunity of choosing a puppy from a litter whether the family lives in the same town as the Guardian Home, or across the country. It may help to know that we very rarely have had a family arrive to adopt their matched puppy, and leave without that puppy in their arms, satisfied with the choice we’ve made together. If you don’t feel comfortable with our involvement in matching you to your puppy, we may not be the right breeder for you. We just want you to be aware of our tried-and-true process from the beginning.
We also want you to know that from the time an alert is received (and if you are matched to a puppy), you will usually have 1-2 weeks before your puppy is ready for adoption. We wait this long to send the alerts (when our puppies are between 6-7 weeks old) because we want to make sure our puppies are healthy and ready for adoption. We know this short time frame can present challenges for those of you who must make travel arrangements, but we are committed to this time frame for the sake of our puppies.
Cancellation Policy
Our desire is for you to truly be committed as the Forever Home for the puppy you have chosen to adopt. Our Matching and Scheduling Teams invest significant time into matching and scheduling each family with their puppy, so we kindly ask that no changes be made after you have reserved your puppy.
Once you have chosen to reserve a puppy for adoption, your $300 deposit is no longer refundable. It will be applied to the balance of your reserved puppy on Adoption Day. If your plans suddenly change, we certainly understand and you are of course able to back-out of purchasing your puppy before Adoption Day, but your $300 deposit for this puppy will not be refundable. If you would like to reserve a different puppy in the future, you are welcome to place a new deposit for that new puppy.
Note for Flight Nanny pups: If you need to cancel your adoption of your pup and the Flight Nanny Team has already confirmed the date and time of delivery and informed you (normally done via text) that the trip will be scheduled and the ticket will be purchased, you may be subject to paying airline cancellation fees up to the price of the ticket.
